Privacy Policy

1. Data controller

The data controller for this website is Aura-Via Ltd, a company registered in England & Wales (company number 16732300). Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Contact: contact@aura-via.co.uk.

We have not appointed a Data Protection Officer. For any data protection enquiries, please email the address above.

2. Personal data we collect

We collect very limited personal data:

• Email correspondence — If you contact us by email, we receive your name, email address, and the content of your message.
• Server logs — Our hosting provider (Vercel) automatically collects standard server logs, which may include your IP address, user-agent string, and timestamps.

This website does not use cookies, analytics, tracking technologies, user accounts, or web forms.

3. How we collect data

• Directly from you — when you send us an email.
• Automatically — via standard server logs generated by Vercel when you visit this website.

4. Purposes and legal basis

We process personal data under Article 6(1)(f) of UK GDPR (legitimate interests):

• Email correspondence — to respond to your enquiries. Our legitimate interest is communicating with individuals who contact us about our business.
• Server logs — to maintain website security, diagnose technical issues, and prevent abuse. Our legitimate interest is protecting the security and integrity of our website.

5. Data sharing

We share personal data only with Vercel Inc., which acts as our data processor for hosting and serving this website. Vercel processes server log data on our behalf.

We do not sell personal data to any third party.

Our product Converlay (at converlay.com) is a separate service with its own privacy policy.

6. International transfers

Vercel processes data globally, including in the United States. Transfers of personal data outside the United Kingdom are safeguarded by the UK International Data Transfer Agreement (IDTA).

7. Data retention

• Email correspondence — retained for two years after the last communication, then deleted.
• Server logs — retained by Vercel in accordance with their standard retention period (generally up to 30 days).

8. Your rights under UK GDPR

You have the following rights in relation to your personal data:

• Right of access (Article 15) — to obtain a copy of your personal data.
• Right to rectification (Article 16) — to correct inaccurate data.
• Right to erasure (Article 17) — to request deletion of your data.
• Right to restriction of processing (Article 18) — to limit how we use your data.
• Right to data portability (Article 20) — to receive your data in a structured, commonly used format.
• Right to object (Article 21) — to object to processing based on legitimate interests.

We do not carry out any automated decision-making or profiling (Article 22).

To exercise any of these rights, email contact@aura-via.co.uk. We will respond within one calendar month.

9. Complaints

We recommend contacting us first so we can try to resolve your concern. If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Helpline: 0303 123 1113
• Website: ico.org.uk

10. Cookies

This website does not use cookies or similar tracking technologies. It is a static website with no analytics, no third-party cookies, and no client-side tracking.

11. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last updated.